Customer Support
Shipping & Delivery
We try our best to ship every order within 24 hours. Most of our products are shipped from our warehouse to your door and most products will arrive within a few days. Delivery on our truck will arrive within 48 hours'
Easy Returns
Special order items, such as, liners, hot tub covers, and pumps that have been installed on the pool cannot be returned. If we receive a pump that shows signs of any kind of use or installation we will not refund any money until we can have the pump inspected and we can determine that it is in working order. This can take up to 10 business days.
Liners can only be returned if the box has not been opened.
If in the event that you do receive a defective pump a new one will be shipped to you from our distributor.
Any other item that needs to be returned must have a Return Authorization number issued by our customer service department. The customer must pay return freight unless it is damaged and there will be a 15% restocking fee.
Because we ship in 24 hours there is no cancellations... Once the product has left our facility, or is en-route to you from an outside source, it cannot be stopped.
Any item that is refused by the customer upon delivery, the above fees and penalties will apply.
In order to get a full refund here are the rules...
1. The product must be in it's original container or packaging. If a liner is opened, it cannot be returned.
2. You must notify us of your intentions to return it within 48 hours.
3. It must have a Return Authorization number
4. If it is chemical you are returning, only the amount you could use in a 24 hour period can be missing.
5. ALL items must be in resellable condition unless it is a manufacturer defect.
Tracking Your Order
A tracking order will be sent you via email, so that we all know where your purchase is going and when you will receive it...
Money Back Guarantee
Of course if you are completely unsatisfied with any of our products, we will refund your money. Our goal is to make sure you are completely satisfied.
PLEASE READ OUR POLICIES UNDER "RETURNS"
100% Secure Ordering
Security is as important to us as it is to you. All of our systems meet or exceed the standards set forth by law.
Rest assured that any sensitive information that you provide us will be guarded. We do not keep any card information on file. We leave all that to our processing company...
Privacy Policy
We understand that your information is your information and we will guard it the best that we can. We will not sell it or give it to any mailing list. We don't want our stuff out there floating around so we won't let yours go...