Customer Support

Shipping & Delivery

We try our best to ship every order within 24 hours. Most of our products are shipped free to your door and most products will arrive within a few days. Some larger purchases nay take longer for example a whole pool kit will take at least 5 - 7  business days.



Easy Returns

Special order items, such as pools, liners, hot tub covers, and pumps (that have been installed on the pool cannot be returned). If we receive a pump that shows signs of any kind of use or installation we will not refund any money until we can have the pump inspected and we can determine that it is in working order. This can take up to 10 business days. 


If in the event that you do receive a defective pump a new one will be shipped to you from our distributor.


Any other item that needs to be returned must have a Return Authorization number issued by our customer service department. The customer must pay return freight and there will be a 15% restocking fee.


Because we ship in 24 hours there is no cancellations... Once the product has left our facility, or is en-route to you from an outside source, it cannot be stopped. 


Any item that is refused by the customer upon delivery, the above fees and penalties will apply.

In order to get a full refund here are the rules...

1. The product must be in it's original container or packaging.

2. You must notify us of your intentions to return it within 48 hours.

3. It must have a Return Authorization number

4. If it is chemical you are returning, only the amount you could use in a 24 hour period can be missing.

5. ALL items must be in resellable condition unless it is a manufacturer defect.



Tracking Your Order

A tracking order will be sent you via email, so that we all know where your ourchase is going and when you will receive it...

Money Back Guarantee

Of course if you are completely unsatisfied with any of our products, we will refund your money. Our goal is to make sure you are completely satisfied. 

PLEASE READ OUR POLICIES UNDER "RETURNS" 



100% Secure Ordering

Security is as important to us as it is to you. All of our systems meet or exceed the standards set forth by law.

Rest assured that any sensitive information that you provide us will be guarded. We do not keep any card information on file. We leave all that to our processing company...



Privacy Policy

We understand that your information is your information and we will guard it the best that we can. We will not sell it or give it to any mailing list. We don't want our stuff out there floating around so we won't let yours go...

Get in Touch With Us Today!

We Are a Proud Faith Based Business

P.O. Box 133 Bardstown KY 40004 | randy@backyardoasisky.com

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